Our VALUES

Guided by what matters.

THE VALUES WE LIVE BY

Our shared values shape every interaction, in the way we treat pets, support clients and work as a team.
Seven values guide everything we do:

Work ethic

We take pride in doing our best, every time.

Empathy

We take time to listen and understand.

Respect

We’re kind, constructive and supportive – even under pressure.

Communication

We listen, share and ensure everyone feels heard and understood.

Honesty

We build trust through openness – with clients and each other.

Humility

We reflect, learn and grow together, never standing still.

Teamwork

We achieve more by working together, united by purpose.

WHERE OUR VALUES COME FROM

These are the same values that have run through AVG since our very first practice: the belief that a vet should be part of their community, that people matter as much as expertise, and that care should always feel personal. It is a way of working we have protected for over 50 years.

Values you can feel

For you and your pet, our values show up in the small things: unhurried appointments, honest advice, a warm welcome, and a team who genuinely care. It is what we mean when we say we are more than a vets.

Trusted by the West Sussex community

“I have trusted Arun Veterinary Group with my pets for many years, and they are consistently outstanding. The entire team — vets, physiotherapists, nurses, and reception — works seamlessly together and always go above and beyond. Their dedication, expertise, and teamwork have made a real and lasting difference to my pets’ wellbeing.”
SARAH
“Having a terminally ill dog, I have used the out of hours service on several occasions and have found the whole team to be kind, compassionate and caring. I would not hesitate to recommend Arun Vet Group”
Michelle Simmonds
“Matt has been vet to my Border Terrier Louis for the last 10 years. He is caring, dedicated and an accomplished practitioner – who always gets right to the core of the problem. Louis was in a road traffic accident before he was a year old and without Matt caring for him I doubt he would have survived – so thank you Matt for being a true super vet”
Di Williams
“I switched over to Arun Veterinary Group recently and can’t praise them enough! It’s a very friendly but professional practice and you just instantly know that your pet will be given the very best attention – even dogs seem happy to be there! What I like is that medical conditions are explained to you in depth using words you can understand and there is never any pressure in trying any procedure or medication. If they don’t think it will really work they tell you there and then and that is something I really appreciate as with other veterinary groups I have been with it’s been a case of try first then admit it was ineffective afterwards but still charge you. I like Arun’s honesty.”
Di H
“You remind me of an old style GP- approachable, dedicated, nothing too much trouble with extremely good interpersonal skills and clinical excellence that spreads across a very broad diagnostic and therapeutic spectrum. Maybe it takes a Doctor to appreciate a good Doctor!”
Dr. Price

Read our Google Reviews

L H
L H
Jenna McCarthy-Hawkins
Jenna McCarthy-Hawkins
Ian C
Ian C
Nathan
Nathan
Alexandra Eldredge
Alexandra Eldredge
Ian C
Ian C
elaine angelson
elaine angelson
Hannah Dunn
Hannah Dunn
Jade And Mia Harrison
Jade And Mia Harrison
Jess Allnutt
Jess Allnutt