Westergate – your local AVG Practice.

Exceptional care, on your doorstep

A warm welcome awaits you and your pet at our Westergate practice. Westergate is one of our larger community branches, with several vets and a bigger nursing and reception team, so it has a friendly, bustling feel, and you will often find clients chatting and getting to know one another in reception.

Get in touch

Call – 01243 859911
Email – westergate@arunvetgroup.co.uk

Book appointment

Chat via WhatsApp

Opening hours

Mon-Fri – 8am-7pm
Closed on weekends and bank holidays.
Outside these hours our emergency team is here.

For 24-hour emergencies, call – 01903 746028

Find us

Nyton Road, Westergate, Chichester, PO20 3UN

Easy access

There is free parking in our car park, with direct access from the car park to reception. If you need help getting your pet from the car, call us when you arrive and we will come and help.

Every moment covered

Outside opening hours, your pet is cared for by our own emergency and critical care teams at our Chichester hospital. As part of AVG, they have seamless access to your pet’s records, and communicate directly with the Westergate team, so care transfers smoothly to the hospital and back again whenever needed. Call 01903 746028 at any time. More about our emergency care.

Comforting Care

Our Westergate practice is fully equipped for all your pet’s routine care, so there is rarely any need to travel. The welcoming design will help you feel at home from the moment you arrive, and behind the scenes your pet will feel cosy and safe in our separate, air-conditioned cat and dog wards.

Services available for Westergate clients

Westergate is equipped for all of your pet’s everyday care, with several vets and a large nursing team on site. If your pet ever needs our advanced facilities, we will care for them at our Chichester hospital, with your Westergate team involved throughout.

Everyday care

Consultations and health checks
Vaccinations and preventative healthcare
VIP Care Plan
Parasite prevention and treatment
Repeat prescriptions and dispensing
Puppy and kitten care
Senior pet clinics
Nurse clinics
Weight management
Behaviour advice
Travel services (AHCs – Animal Health Certificates)
End-of-life care
(Home visits available with advance notice)

Diagnostics and treatment

On-site blood and urine tests
Microscopy
Digital x-ray
BVA hip and elbow scoring
Ultrasound
Anaesthesia with multiparameter monitoring
Intravenous fluid therapy
Neutering
Dentistry
Routine surgery such as lump removal
Inpatient care

Advanced and emergency

24/7 emergency and critical care on site*
Advanced internal medicine investigations*
Accredited eye scoring*
Ophthalmic surgery, including cataract removal*
Advanced orthopaedic surgery*
CT imaging*
Endoscopy*
Laparoscopic (keyhole) surgery*
Physiotherapy and rehabilitation*
Advanced abdominal surgery*

*available to this practice’s clients at its supporting hospitals.

Meet the team at Westergate

The vets, nurses, receptionists and support team you will see when you visit.

Veterinary Surgeons

Lisa Chalmers

BVETMED MRCVS

Veterinary Surgeon

Westergate

Lisa joined AVG in 2017 as the first vet at our Westergate branch and has played a key role in its growth and development. As Lead Vet, she enjoys supporting her team and building lasting relationships with clients and their pets. After qualifying from the Royal Veterinary College in 2001, Lisa spent four years in mixed practice before combining her love of travel and veterinary medicine through locum work and volunteering. Her experiences included working with cats in Greece, supporting wildlife conservation efforts in Kenya and treating stray animals in Thailand.

Outside of work, Lisa enjoys gardening, exploring the Sussex countryside with her family and spending time with her Labrador, Nellie.

Elena Dalla Via

Veterinary Surgeon

Westergate

Elena graduated from the University of Padova in Italy in 2013. Curious to discover new countries and cultures, she moved to the UK the following year and soon fell in love with the British countryside. She has settled in Sussex with her family, where she enjoys walking on the South Downs. Elena worked as a small animal GP vet across Sussex and Hampshire before joining AVG in 2025. She loves the variety of her job, meeting new people and building lasting relationships with families, watching their pets grow from puppies and kittens into their senior years.

Veterinary Nursing Team

Jade Weeks

Lead Registered Veterinary Nurse

Westergate

Jade joined the Westergate team in June 2024. She trained in a busy hospital environment before spending several years working in smaller clinics as a Clinical Coach. In 2021, Jade achieved her ISFM Certificate in Feline Nursing.

Outside of work, Jade enjoys travelling, keeping active in the gym and sampling local craft beers. She also has a rescue cat called Parsnip.

Meet the wider AVG team

Local information

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Westergate veterinary Practice FAQs

How do I request a repeat prescription for my pet?

The fastest and simplest way is to order the medicine via our online shop here. You can also request a repeat prescription via PetsApp. Simply click ‘chat with us’ and remember to include the medicine name, strength, the amount you need and the current dose. If you prefer, you can complete the form on this page, or call the practice and our team will help.

How much notice do you need for a repeat prescription?

We need at least 48 hours to prepare most prescriptions safely – some medicines may take longer. If you need the medicine for a specific day, please call us to chat it to ensure we can have it ready for you in time.

Where can I collect my pet’s medicine from?

If you order via our online shop, then there’s no need to collect at all – you can have it delivered straight to your home. If you’d prefer to collect it, then simply let us know which of our practices you would like to collect it from, and we’ll make sure it’s waiting there for you.

What happens if my pet hasn’t been seen in the last 6 months?

We’re required by law to carry out a clinical assessment of our patients prior to prescribing medicines for them. For most medicines this means having examined them within 6 months of the repeat prescriptions, however for some medicines this may be as little as 3 months, or as much as 12 months. We will advise you if we aren’t able to prescribe the medicines you’ve requested, and will help you book an appointment so that we can give your pet a full examination before prescribing their medicine. This is also a great opportunity for you to ask any questions or raise any concerns about your pet’s health.

Can I get my pet’s medicines delivered to my home?

Yes, simply order them via our online shop, which you can access here.

What should I bring with me to collect the prescription?

When collecting a prescription, please bring any relevant paperwork we’ve provided, along with payment if required. If someone else is collecting on your behalf, it’s helpful for them to know your pet’s name and details. If you have any questions about the medication or how to give it, our team will be happy to talk this through with you.

What if I think my pet’s medicine or dose needs changing?

If you have any concerns about your pet’s medication or feel their dose may need adjusting, please contact us before making any changes. Our team will be happy to discuss what you’re seeing, review your pet’s treatment plan and, if needed, arrange a check-up to make sure everything is safe and appropriate for your pet.

How recently must my pet have been seen to obtain repeat medications?

This depends on the type of medicine. Usually we are able to prescribe repeat medications if we have seen them within the last 6 months, however sometimes we need to have seen them more recently. In some circumstances (for example for routine parasite control), we are able to prescribe provided we have seen your pet in the last 12 months.

Trusted by the West Sussex community

“I have trusted Arun Veterinary Group with my pets for many years, and they are consistently outstanding. The entire team — vets, physiotherapists, nurses, and reception — works seamlessly together and always go above and beyond. Their dedication, expertise, and teamwork have made a real and lasting difference to my pets’ wellbeing.”

SARAH

“Having a terminally ill dog, I have used the out of hours service on several occasions and have found the whole team to be kind, compassionate and caring. I would not hesitate to recommend Arun Vet Group”

Michelle Simmonds

“Matt has been vet to my Border Terrier Louis for the last 10 years. He is caring, dedicated and an accomplished practitioner – who always gets right to the core of the problem. Louis was in a road traffic accident before he was a year old and without Matt caring for him I doubt he would have survived – so thank you Matt for being a true super vet”

Di Williams

“I switched over to Arun Veterinary Group recently and can’t praise them enough! It’s a very friendly but professional practice and you just instantly know that your pet will be given the very best attention – even dogs seem happy to be there! What I like is that medical conditions are explained to you in depth using words you can understand and there is never any pressure in trying any procedure or medication. If they don’t think it will really work they tell you there and then and that is something I really appreciate as with other veterinary groups I have been with it’s been a case of try first then admit it was ineffective afterwards but still charge you. I like Arun’s honesty.”

Di H

“You remind me of an old style GP- approachable, dedicated, nothing too much trouble with extremely good interpersonal skills and clinical excellence that spreads across a very broad diagnostic and therapeutic spectrum. Maybe it takes a Doctor to appreciate a good Doctor!”

Dr. Price